Shipping Policy – WinGenGlobalLtd

At Wingen Global Ltd., we are committed to providing a reliable, convenient, and efficient delivery experience for our customers. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Once your order is successfully placed, our team will review and process it for delivery. Orders may be confirmed by phone or through other available communication channels before shipment.

Orders are generally processed within 1–2 business days, subject to product availability and order verification.

Orders placed on weekends, public holidays, or during special promotional periods may require additional processing time.

Delivery Coverage

We provide delivery services across Bangladesh, including major cities, towns, and many other locations through our delivery and courier partners.

Delivery availability may vary depending on the product and destination.

Estimated Delivery Time

Estimated delivery time may vary based on your location, product availability, courier service, weather, public holidays, and other circumstances.

Generally:

Inside Dhaka: Approximately 1–3 business days
Outside Dhaka: Approximately 2–5 business days

Large appliances, special-order products, or products requiring additional handling may require additional delivery time.

These timeframes are estimates and are not guaranteed delivery dates.

Shipping Charges

Delivery charges may vary depending on:

Delivery location
Product type and size
Order quantity
Courier or delivery service
Promotional offers

The applicable delivery charge will be displayed or communicated during the ordering process.

Free delivery may be available for selected products, locations, or promotional campaigns.

Order Confirmation

For certain orders, our customer service team may contact you to confirm:

Customer name
Phone number
Delivery address
Product details
Payment information, where applicable

Orders may not be dispatched until the required information has been successfully verified.

Tracking Your Order

Where tracking is available, customers may receive tracking or delivery information after the order has been shipped.

If you have not received your order within the expected delivery timeframe, please contact our customer support team with your order details.

Delivery Attempts

Our courier or delivery partner may make one or more attempts to deliver your order.

Customers are responsible for:

Providing a correct delivery address
Providing an active phone number
Being available to receive the order
Coordinating with the delivery agent when necessary

Additional delivery charges may apply if an order needs to be re-delivered due to an incorrect address, unavailable recipient, or customer-requested change.

Delivery Inspection

Customers are encouraged to inspect the package and product at the time of delivery, particularly for large electronics and appliances.

If you notice visible damage, missing components, or an incorrect product, please contact us as soon as possible and provide relevant photos or videos where required.

Delayed or Failed Delivery

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Public holidays
Courier delays
Transportation disruptions
Incorrect or incomplete customer information
High order volumes
Other unforeseen circumstances

Wingen Global Ltd. is not responsible for delays caused by third-party courier or delivery services.

Order Cancellation Before Shipment

Customers may request order cancellation before the order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow our Refund and Returns Policy.

Large & Heavy Products

Certain large or heavy products, including selected home appliances, may require special delivery arrangements.

Delivery charges and delivery times for these products may differ from standard orders. Our team may contact the customer with additional information before dispatch.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Wingen Global Ltd. will not be responsible for delivery failures or additional costs resulting from incorrect or incomplete information provided by the customer.

Changes to This Shipping Policy

Wingen Global Ltd. reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page with the revised effective date.