Orders
Find the product you want, tap Add to Cart, then go to checkout to confirm your delivery address and payment method. You’ll get a confirmation once the order is placed.
No, but creating one lets you track orders and check out faster next time. You can register anytime from the My Account page.
You’ll receive an order confirmation, and our team may call to verify the details before it ships.
Yes, as long as it hasn’t shipped yet. Contact us quickly at 01796815949 or info@wingengloballtd.com and we’ll help you update it.
Payment
We accept Cash on Delivery (COD) as well as secure mobile payment options including bKash, Nagad, and Rocket. Available payment methods may vary depending on your location and will be displayed during the checkout process.
Yes. Checkout is encrypted end-to-end, so your payment details stay protected.
Delivery
Free shipping applies nationwide on selected products. For everything else, the delivery fee is calculated by area and product size/weight and shown at checkout.
Orders typically arrive within a set number of business days after confirmation, whether you’re in Dhaka or outside it. Exact timing depends on stock and your area, and is shared when you order.
Yes, we deliver products across all of Bangladesh.
If you’re logged in, check your order status under My Account. You can also reach us directly by phone or email for the latest update.
Returns & Refunds
Yes, we offer a simple, hassle-free return process under certain conditions. Full details are on our Returns page.
Inspect your item as soon as it arrives. If something’s wrong, contact our support team promptly with photos or a video, and we’ll arrange a replacement or refund.
Once your returned item reaches us and passes inspection, refunds are processed within our standard timeframe. See the Returns page for specifics.
Product & Warranty
Yes. We sell genuine products from trusted brands like Samsung, Gree, Haier, Panasonic, Midea and WinGen, sourced from reliable suppliers.
Most electronics and appliances include a brand or store warranty. The exact coverage period is listed on each product page.
Home appliances (ACs, microwave ovens, water heaters, electric irons), LED TVs, kitchen & dining products, plus home décor and accessories.
Support
Call us at 01796815949 or email info@wingengloballtd.com. Our support team is available 24/7.
On the login page, tap Lost your password? and reset it using your email in a couple of steps.